Operations Management is an ongoing organisational function that performs activities to produce products or supply services. For instance, production operations, manufacturing, IT service management, and accounting operations. Furthermore, operations are permanent endeavours that produce repetitive outputs. Resources are assigned to do the same tasks according to operating procedures and policy. In contrast, projects are temporary […]
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Companies must be prepared to tear themselves away from routine thinking and behavior. Imagine. You lead a large basic-resources business. For the past decade, the global commodities supercycle has fueled volume growth and higher prices, shaping your company’s processes and culture and defining its outlook. Most of the top team cannot remember a time when […]
As retail executives know all too well, most pricing decisions require a trade-off between margin and price perception. To avoid a “race to the bottom”—the self-defeating exercise of trying to beat every competitor’s price on every item—retailers must hone their ability to make smart pricing investments. Indeed, the savviest retailers identify key value categories (KVCs) […]
You run a retail bank with a solid strategy, a strong brand, a well-positioned branch network, and a loyal customer base. But a growing and fast-moving ecosystem of fintech players—microloan sites, peer-to-peer lenders, algorithm-based financial advisers—is starting to nibble at your franchise. The board feels anxious about what no longer seems to be a marginal […]